Shipping policy

Thank you for shopping with Desert Aura. We are committed to delivering your orders safely and efficiently across the United Arab Emirates. Please read our shipping policy carefully before placing your order.

📍 Shipping Coverage

We currently ship within the United Arab Emirates (UAE) only.

At this time, we do not offer international shipping.

⏱ Order Processing Time

  • All orders are processed within 1–2 business days after order confirmation.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • During sales or high-demand periods, processing time may be slightly extended.

🚚 Delivery Time

  • Standard Delivery: 2–5 business days depending on your location within the UAE.

  • Remote areas may require additional delivery time.

Please note that delivery timelines are estimates and may vary due to courier delays or unforeseen circumstances.

💳 Cash on Delivery (COD)

We offer Cash on Delivery (COD) service across most UAE locations.

  • Please ensure someone is available at the delivery address to receive the order.

  • Repeated failed delivery attempts may result in order cancellation.

💰 Shipping Charges

  • Shipping charges (if applicable) will be displayed clearly at checkout before payment.

  • Free shipping promotions, if available, will be mentioned on the website.

📦 Order Tracking

Once your order has been shipped:

  • You will receive tracking details via email or SMS (if applicable).

  • You can track your order using the courier tracking link provided.

🏠 Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping information.

Desert Aura is not responsible for:

  • Delays due to incorrect or incomplete addresses

  • Additional charges resulting from failed delivery attempts

❗ Delays Beyond Our Control

Delivery may be delayed due to:

  • Weather conditions

  • Public holidays

  • Courier service disruptions

  • High order volumes

We appreciate your understanding in such cases.

📧 Contact Us

If you have any questions regarding shipping or delivery, please contact us:

📩 Email: desertaura7@gmail.com

Our customer support team is happy to assist you.